Lehigh County Authority (LCA) is a public water and wastewater utility committed to providing unparalleled service to residents and businesses in all our service areas. Our employees strive to meet this commitment through an unwavering focus on our customers’ needs, and by offering a high level of professionalism, quality and flexibility. We strive to provide high quality, affordable and reliable water and sewer service to nearly 55,000 customers in Lehigh County and Northampton County, Pennsylvania. We also provide municipal-level and customer-level sewer service in many areas of western and northern Lehigh County.
LCA was founded in 1966 by the County of Lehigh and is governed by a nine-member Board of Directors appointed by the County. LCA is a non-profit, public agency. Our activities and services are funded solely through revenues from our water and wastewater customers, and the Pennsylvania Municipality Authorities Act governs our rate-making practices.
We will deliver exceptional value to our customers through our high-quality, safe, reliable and affordable water and wastewater services. We will meet the needs and expectations of existing and future customers by:
- Operating in a fiscally responsible manner.
- Providing a rewarding, respectful, empowering and safe work environment for our employees with opportunities for professional fulfillment.
- Practicing and advancing environmental stewardship that protects and preserves water resources for current and future generations.
- Serving as a strategic and respected partner, investing in solutions for our community’s evolving service needs.
LCA first developed and adopted a Strategic Plan in 1988 to provide a road map for its “journey” of delivering water and wastewater service in Lehigh County. Since then, LCA has continued to update the plan to make sure it addresses the most significant current and future water and wastewater needs and charts a clear and effective way of getting there.
The purpose of this plan is twofold. First, it provides criteria to guide LCA’s efforts in the coming years. These criteria will help us to select specific actions that will bring us closer to achieving our goals, and to discard those that are not clearly aligned with our vision. Second, it sets a level of expectation for what we expect of ourselves and what others should expect of us.