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Customer Service

Contact us with any questions or for issues you are experiencing related to billing, metering, water service, sewer service, payment options, or anything else you think we can help you with. 

Want to be notified directly in the event of a water emergency? Please submit your emergency contact info!

Need information about your water or sewer service line?

Water Service Laterals: If you need information on the water service lateral pipe connected from the water main in the street up to the curb box in front of your property, please email us at  info@lehighcountyauthority.org.

Please note – neither LCA nor the City of Allentown has developer plans or “as-built” documentation with information regarding the customer’s private-side water pipes, which is the portion from the curb box into your dwelling. For information on the private portion, please contact a licensed plumber or master plumber of your choice.

Sewer Service Laterals: For City of Allentown properties, you may request sewer lateral pipe information by emailing us at info@lehighcountyauthority.org. We will provide a map with the approximate location of this privately owned pipe.

City of Allentown Customers:

Phone: 610-437-7515 (NEW After Hours: 610-965-7341)
Click here to Contact Us online (Note: If you are experiencing a water/sewer emergency, please call us! Email is monitored during business hours only.)

Email: cityservice@lehighcountyauthority.org
Fax: 610-841-1994
Office Location: 1300 Martin Luther King Jr. Dr., Allentown, PA

Non-City Customers:

Phone: 610-398-1444 (After Hours: 610-398-2503)
Click here to Contact Us online (Note: If you are experiencing a water/sewer emergency, please call us! Email is monitored during business hours only.)

Email: service@lehighcountyauthority.org
Fax: 610-398-9149
Office Location: 1053 Spruce Road, Wescosville, PA

Other Inquiries

Not looking for customer service? No problem! Contact us at any of our offices to get connected to the LCA employee or department you are seeking.

LCA Main Office:

Phone: 610-398-2503
FAX: 610-398-8413
Location: 1053 Spruce Road, Wescosville, PA
MAILING ADDRESS:
1053 Spruce Rd., P.O. Box 3348, Allentown, PA 18106

LCA Water Filtration Plant – Allentown Division:

Phone: 610-437-7643
FAX: 610-437-8712
Location: 1300 Martin Luther King Jr. Dr., Allentown, PA

LCA Wastewater Treatment Plant

Phone: 610-437-7641
FAX: 610-437-8790
Location: 112 Union St., Allentown, PA

LCA Water Distribution & Sewer Collection Systems – Allentown Division:

Phone: 610-437-7646
FAX: 610-437-8744
Location: 1242 Martin Luther King Jr. Dr., Allentown, PA

LCA Industrial Pretreatment Plant:

Phone: 610-395-9782 (On-Call Operator: 610-390-9855)
FAX: 610-395-6623
Location: 7676 Industrial Dr., Fogelsville, PA

LCA Board of Directors:

Email the Board: LCABoard@lehighcountyauthority.org
More Info: Click Here