Hours and Services

Customer Care Department Responsibilities

We strive to be a “one-stop” point of contact for all customer inquiries. Our goal is to answer every contact in a timely, courteous, and knowledgeable manner, or to connect you to the right person at LCA who can help you.

Contact Us for questions on any of the following topics:

• Billing Inquiries
• Payment Options
• Collections / Late Payments
• Scheduling a Technician Site Visit
• Water Meters
• Water Quality
• Sewer Backups
• Turning Water On / Off
• Backflow Prevention
• Suspected Leaks
• Low Pressure
• Any other inquiries related to your bill or water/sewer services.

Customer Care Hours

LCA’s office is open Monday through Friday, 8:15 a.m. to 4:45 p.m., but our technicians are available 24 hours a day through our emergency on-call system. Please Contact Us!

Holiday Schedule

LCA Customer Care will be closed on the holidays listed below. If any holiday falls on a Saturday, we will be closed on the preceding Friday. If any holiday falls on a Sunday, we will be closed on the following Monday.