Customer Support

Support is available for customers struggling to pay their water and wastewater utility bills.
Learn more here:
Water & Wastewater Utility Customer Assistance Programs
El soporte está disponible para los clientes que luchan por pagar sus facturas de servicios públicos de agua y aguas residuales. Aprende más aquí: Programas de Asistencia al Cliente de Servicios de Agua y Alcantarillol

NEW Customer Assistance Grant Program – Applications now available!

The Low Income Household Water Assistance Program, also known as LIHWAP, may be able to assist you with overdue water and wastewater bills. Apply now! LIHWAP grants are available for homeowners, as well as renters.

To qualify, you must have an overdue water bill that you are responsible for paying and meet household income guidelines. Learn more by reviewing the program flyer then apply online at www.compass.state.pa.us.

If you need help applying, contact the Lehigh County Assistance Office at (610) 821-6509.


Hardship Grant Program – Applications Now Open

If you need help paying your LCA bill and meet program eligibility requirements, you can apply for a grant, up to a maximum amount of $300.

Eligibility requirements:

  • Account Status: Account must have water service turned off or be in threat of service termination and have a balance of at least $200.00.
  • Sincere Effort of Payment: The account must have had payments over the past two months totaling $100.00
  • Household Income: Total gross household income must be at or below 200% of the 2021 Federal Poverty Income Guidelines. (The Federal Poverty Income Guidelines will be updated on February 1, 2022.)

Download and print the program flyer with details: click here.

Apply Now

To be considered for this program you must apply. You can submit an application online through our partner Dollar Energy Fund using the MyApp form.

Learn more about Dollar Energy Fund.

Need help applying? Visit any of our Community Partner Organizations, listed below, to review eligibility and complete an application:

  1. Casa Guadalupe – Walk-ins welcome from 9 a.m. – 4:30 p.m.
    http://casalv.org/ 610-435-9902 
  1. Catholic Charities – Allentown Diocese –
    *Appointment is required.
    www.allentowndiocese.org/catholic-charities  610-541-2191 
  1. Greater Valley YMCA – *Appointment is required.
    https://www.gv-ymca.org/ 610-438-6065 
    To find a YMCA location near you, use the Agency Finder.

Emergency Rental Assistance Program (ERAP)

Lehigh County has funding available to provide families and individuals financial assistance for rent including: rent, rental arrears, utilities, and home energy costs incurred due, directly, or indirectly, to COVID-19. To find out if you qualify for ERAP funding, or for an appointment to help with the application process, contact:

Catholic Charities – Lehigh/Northampton County Offices (610) 541-2191

Applications may be mailed to: Catholic Charities, 900 S. Woodward Ave., Allentown PA, 18103 | ATTN: ERAP

Other Support for Lehigh County Residents

Click here to learn about other support available to County residents.

Need to make a payment?

There are updated ways to pay your LCA bill, including paying cash at any Walmart store location. Learn more about the Ways to Pay Your Bill.